Return Policy

your order will arrive within 7-10 business day

1. Eligibility for Returns & Refunds

• Returns are only accepted for items that are unused, unopened, and in their original packaging inside egypt.
• For defective or damaged items, please contact us within 48 hours of receiving the order with proving a clear video while opening the sealing shipment.

2. Non-Returnable Items

Due to health and hygiene regulations, the following items are non-returnable:
• Opened or used cosmetics, skincare, and personal care products
 

3. Process for Returns

To initiate a return:
• Contact our customer support team at ([email protected] ) within 24 hours of delivery.
1. Provide your order details about the product to request a return authorization with proving video.
2. After approval, you will receive instructions for returning the product.
3. Please return the item in its original condition (unused and unopened) with the coordination with our Customer service team

4. Refund Process

Once your return is received and inspected:
• If your return is approved, we will process a refund to the original payment method within 14 business days.
• Shipping fees are non-refundable unless the product is damaged or defective.
• You are responsible for return shipping costs, unless the item was defective or an error occurred on our part.

5. Exchanges

If you would like to exchange a product for a different item, please follow the return process and place a new order for the item you wish to receive with the coordination with our Customer service team .

6. Contact Information

For any questions regarding your return or refund, please contact us:
• Customer Service :
• Email: [email protected]